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A number
of options are available to marketers looking to stick handle
through the NHL lockout
A
season without NHL hockey will be a bitter pill to swallow
for this nation of rabid hockey fans. Yet, unless they are
prepared, it is marketers who may truly suffer.
Hockey matters here. As marketers we need it and rely on it.
Companies are eager to reach passionate fans and big-spending
hockey families with hockey playing children. Hockey, especially
the NHL variety, is surrounded by companies who want to bask
in the halo surrounding our national obsession.
Yet NHL hockey is about to take what appears to be a very
long holiday. The collective bargaining agreement between
the players' union and NHL owners expired Sept. 15, and the
players are now locked out. The two sides have filled their
war chests and dug in their heels.
What do companies do when they lose the NHL and its broadcasts
as marketing vehicles? How do marketers hedge their hockey
investments to reflect the fact that when the NHL does come
back, it could be given the cold shoulder by fans? And, most
importantly, what contingency plans can marketers develop
to weather the storm?
Canadian companies and broadcasters are anxious to maintain
a presence with hockey fans. Most have already pro-rated their
rights fees in case there is either no season or a partial
season. Broadcasters are scrambling for new hockey-related
content to fill the void. Here are some tips and strategies
for marketers to stay top-of-mind with hockey fans during
an extended lockout.
The hangover clause
Major League Baseball's labour strife, which resulted in the
cancellation of the 1994 World Series, took years for fans
to forgive. Even with the made-in-Hollywood drama of the Mark
McGwire-Sammy Sosa home-run duel, in many cities (especially
in Canada) baseball still hasn't recovered. The hangover still
lingers.
NHL clubs in Canada will have to work hard to re-engage fans
after a lockout. Marketers shouldn't necessarily be paying
pre-lockout rights fees to be associated with a product fans
might not be as enthusiastic about. Advertising, broadcast
and sponsorship contracts should include a hangover clause,
and be structured so they gradually inch back to pre-lockout
price levels. Price levels should grow at the same pace as
the forgiveness of angry fans. This forgiveness can be measured
by attendance, fan avidity surveys, merchandise sales and
TV ratings.
There is also a difference for marketers between a full season
lockout (major hangover) and getting labour issues resolved
in time to save the season (minor hangover). The NHL's own
history (a partial season lockout in 1994/1995) shows that
fans can come back and forgive relatively quickly if you give
them at least a shortened season and the Stanley Cup playoffs.
This contingency is particularly relevant to companies like
Labatt, who theme hockey promotions on the ebbs and flows
of the season (i.e. the fall season launch and spring's "Cup
Crazy").
Amateur hockey
From tyke to Canadian university (CIS) and major junior (Canadian
Hockey League), there are thousands of passionate amateur
hockey opportunities in Canada. Companies like Bell will maintain
awareness with hockey fans through sponsorship agreements
with numerous CHL clubs-clubs that might represent the highest
level of hockey being played in Canada this season.
RBC Financial Group has also built its hockey presence almost
solely around grassroots and in community rinks, so is especially
well prepared for an altered hockey landscape.
A niche to rise above the clutter
Amateur hockey in Canada will be ripe with marketers
next year, so an identifying niche-a point of difference-becomes
especially important to companies hoping to stand out from
the crowd.
Look
outside of hockey
Football
has built an amateur base that is approaching grassroots titans
hockey and soccer. Over 350,000 kids in 1,500 Canadian schools
are involved in NFL/CFL flag football. Football has a passionate
fan base in Canada, fed by the NFL and a repaired CFL. The
National Lacrosse League also appears ready to fill the void
if an NHL lockout occurs by playing games in NHL cities.
BRIAN
FINDLAY is a bruising power forward with Stellick Marketing
Communications in Toronto.
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